Welcome to Whistle Stop's Shipping Department. We can be reached Monday thru Friday from 11 am to 5 pm at 586 445-8332. You may use this number to place an order, to check on an existing order or check on product availability. Or Email us at: steph@whistle-stop.com We accept the following forms of payment: Visa, Mastercharge, American Express or Discover. Privacy Policy: We do not share your personal information with anyone. Michigan state law requires us to collect 6% MI sales tax for all orders shipped to Michigan. Orders outside of Michigan are exempt from this tax. Order Information- All orders will be confirmed by Email. You will receive another Email when your order has been shipped along with a UPS tracking number. UPS Ground deliveries generally take 3-6 business days from Michigan. Other methods of shipping are available for international or Express shipments. Please contact us for further details. Out of Stock: You will be contacted via Email when a requested item is out of stock Returns: You must obtain an RMA (Return Merchandise Authorization) from us before returning any items.We will accept returns within 2 weeks from date of purchase. Returned items must be in new, unused condition & in still in original packaging. Email us or call 586-445-8332 for an RMA. Return address: Whistle Stop Hobby & Toy, 21714 Harper Ave., St. Clair Shores, MI 48080.